July 30, 2025
A message from the Hawthorne’s Hideout Team
For our dedicated customers who’s OpenTable reservations were recently cancelled, we want to thank you for being among the very first to secure a reservation for Hawthorne’s Hideout, our brand-new immersive experience at Our Place Events Space and Kitchen designed by Stage 9 Design. We wanted to take this opportunity to further explain the reasoning for your cancellation, as our capability to do so via OpenTable is limited.
First and foremost, we truly appreciate your support. While we are 100% ready to open our doors, we’ve have been monitoring an ongoing permitting delay that has extended far beyond what we could have anticipated. This issue must be resolved before we can welcome guests inside.
As we wait for approval to open to open Hawthorne’s Hideout to the public, we have been left with no choice but to sequentially cancel paid reservations and issue a full refunds via OpenTable. Please allow 3-5 business days from the time of your cancellation notification for the refund to appear in your account. As of now, all reservations on the following days have been cancelled:
August 1, 2025
August 8, 2025
If you have not received a cancellation notification from OpenTable, your reservation is still active and at this time we anticipate that we will be able to seat you. We will let you know if anything changes. Please watch your email.
As soon as this issue is resolved and we have a firm opening date, we will email all cancelled guests directly so that they will be the first to know. Please note that at this time, we cannot provide an estimated opening and we will not be able to shift your cancelled reservation to a future date.
As a thank you for your patience and early support, in the coming days, all cancelled customers will receive a $25 eGift Card per guest in your reservation via email. For example, if there were 4 people in your party, you will receive an eGift Card in the amount of $100. This eGift Card will be good for food or drink purchases inside Hawthorne’s Hideout. Please note that this eGift Card will be sent to the same email that is associated with your OpenTable account.
Thanks again for your understanding and we hope to see you soon.